Our Data Retention Principles
Töötaminuga OÜ is committed to responsible data management. We follow strict data retention principles to ensure we only keep your personal data for as long as necessary and in compliance with GDPR requirements.
Purpose Limitation
Data is retained only for the specific purposes for which it was collected
Storage Limitation
Data is kept only for as long as necessary to fulfill its purpose
Data Minimization
We collect and retain only the minimum data necessary
Accuracy
We ensure data remains accurate and up-to-date
Data Retention by Category
Account Data
Personal information used for account management
Data Types
- Name, email address, phone number
- Account creation date and last login
- Profile information and preferences
- Account status and verification status
Retention Period
Legal Basis
Service Data
Data related to cleaning service bookings and delivery
Data Types
- Booking details and service history
- Address and property information
- Service preferences and special requirements
- Cleaner assignments and feedback
Retention Period
Legal Basis
Payment Data
Financial information for payment processing
Data Types
- Payment method information (encrypted)
- Transaction records and receipts
- Billing addresses and tax information
- Refund and chargeback records
Retention Period
Legal Basis
Communication Data
Records of communications with customers and cleaners
Data Types
- Email correspondence and support tickets
- Phone call records and transcripts
- Chat messages and support conversations
- Feedback and complaint records
Retention Period
Legal Basis
Marketing Data
Data used for marketing and promotional activities
Data Types
- Marketing preferences and consent records
- Newsletter subscriptions and unsubscribes
- Promotional campaign interactions
- Website analytics and behavior data
Retention Period
Legal Basis
Technical Data
Technical information for platform operation and security
Data Types
- IP addresses and device information
- Log files and system records
- Security logs and access records
- Performance and error monitoring data
Retention Period
Legal Basis
Data Deletion Triggers
Account Closure
When a user closes their account
Consent Withdrawal
When a user withdraws consent for data processing
Legal Obligation Fulfillment
When legal retention periods expire
Data Subject Request
When a user exercises their right to erasure
Special Circumstances
Legal Holds
In certain circumstances, we may be required to retain data longer than our standard retention periods due to legal holds, ongoing investigations, or regulatory requirements.
Anonymization
When personal data is no longer needed for its original purpose, we may anonymize it for statistical or research purposes, removing all identifying information.
Secure Deletion
When data is deleted, we ensure it is permanently removed from all systems, including backups, using secure deletion methods that prevent recovery.
Your Rights Regarding Data Retention
Right to Access
Request information about what data we hold and how long we retain it
Right to Rectification
Correct inaccurate data that we retain about you
Right to Erasure
Request deletion of your data before the retention period expires
Right to Portability
Receive a copy of your data in a structured, machine-readable format
Right to Restrict
Limit how we process your data during retention periods
Right to Object
Object to processing of your data for certain purposes
Questions About Data Retention?
Contact our data protection team for more information about our retention practices
Contact Information
Data Protection Officer
Email: dpo@tootaminuga.ee
Response Time: Within 72 hours
Languages: English, Estonian
Exercise Your Data Rights
Learn more about your data protection rights and submit requests to exercise them.